Job Summary
Job Type: Part-time
Salary: Competitive hourly rate
Working Hours: Under 4 hours per shift
Company: American Express
Flexible Schedule Opportunity
Location: Remote
Benefits: Health, Dental, Paid Training, Paid Vacations, and more
Job Description
American Express is seeking enthusiastic and dedicated individuals to join our team as Apple Home Advisors, providing technical support for Apple products. This is a part-time, remote position offering a flexible schedule, allowing you to balance your work-life commitments effectively. As a Home Advisor, you will be the first point of contact for Apple customers, helping them troubleshoot and resolve technical issues with their Apple devices and services.
Our ideal candidate is someone who is passionate about technology, has excellent communication skills, and is eager to deliver exceptional customer service. You’ll receive comprehensive paid training to ensure you’re well-prepared to support our customers and provide them with the best possible experience.
Requirements
- High-speed internet connection and a quiet, distraction-free workspace
- Strong understanding of Apple products and software
- Excellent verbal and written communication skills
- Ability to multitask and manage time effectively
- Customer service experience is a plus
- Problem-solving skills and attention to detail
- Willingness to participate in ongoing training and development
Responsibilities
- Provide technical support and troubleshooting for Apple products via phone, chat, or email
- Resolve customer inquiries and issues in a timely and efficient manner
- Document and track customer interactions in the CRM system
- Stay up-to-date with the latest product features and updates
- Escalate complex issues to higher-level support when necessary
- Maintain a positive and professional demeanor at all times
- Participate in team meetings and training sessions
Benefits
- Health, Dental, and Vision insurance
- Paid Training
- Paid Vacations and Holidays
- 401(k) retirement plan with company match
- Employee discounts on Apple products
- Flexible schedule to accommodate your lifestyle
Educational Qualifications
- High School Diploma or equivalent required
- Associates Degree or higher preferred
Experience
- Previous experience in customer service or technical support is preferred
- Familiarity with Apple products and services
Company Overview
American Express is a globally integrated payments company, providing customers with access to products, insights, and experiences that enrich lives and build business success. We are committed to supporting our team members with a range of benefits and opportunities for growth. Join us and be part of a team that values innovation, customer focus, and a commitment to excellence.
If you’re excited about helping people and working with cutting-edge technology, apply now to become an Apple Home Advisor at American Express!
