Position Summary: The Resident Services Coordinator plays a supportive role in ensuring positive experiences for tenants and property owners, as well as efficient operations within the community. This position is responsible for assisting with resident and property owner communications, coordinating service requests, facilitating move-in and move-out processes, responding to resident concerns, and assisting with maintenance coordination. The Resident Services Coordinator works closely with the property management and maintenance teams to ensure smooth day-to-day operations and foster a positive living environment for all residents.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to satisfactorily perform the following; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Act as the primary contact for residents, addressing inquiries, concerns… and service requests in a timely and helpful manner.
• Escalate complex or unresolved issues to the appropriate management team for further action.
• Support the move-in and move-out processes, ensuring residents have access to necessary information and resources.
• Coordinate and manage the tenant onboarding process for residential and commercial properties, including processing tenant background checks and lease applications.
• Respond promptly to prospective tenants, providing information about available properties, rental terms, and application requirements.
• Prepare lease agreements, addendums, and related documents in compliance with company policies and regulations.
• Coordinate move-in and move-out processes, including property inspections.
• Maintain accurate records of leasing activities, tenant communications, and lease agreements.
• Maintain accurate records of resident interactions, work orders, and service requests. Provide regular updates to the property management team on outstanding issues or resident concerns.
• Assist with tenant and property owner communications related to lease renewals and terminations.
• Support the Property Manager in resolving tenant and property owner issues, addressing maintenance requests, and ensuring property compliance.
• Monitor work orders and follow up on maintenance requests to ensure they are completed in a timely manner and to resident satisfaction.
• Help distribute community notices, updates, and newsletters to keep residents informed about property changes, scheduled maintenance, or community events.
• Help track resident retention metrics and provide suggestions for service improvements based on feedback and interaction.
• Perform other related duties as assigned.
Competencies: To perform the job successfully, an individual should demonstrate the following.
• Achievement Focus – Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Business Acumen – Aligns work with strategic goals. Demonstrates knowledge of market and competition. Displays orientation to profitability. Understands business implications of decisions.
• Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
• Customer Focus – Monitors customer satisfaction. Promotes customer focus.
• Strategic Thinking – Adapts strategy to changing conditions. Analyzes market and competition. Identifies external threats and opportunities. Understand the organization’s strengths & weaknesses.
• Visionary Leadership – Acts in accordance with vision. Communicates vision and gains commitment. Creates a clear, compelling vision. Displays passion and optimism. Mobilizes others to fulfill the vision.
• Communication – Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Use of Technology – Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.
Qualifications: Â To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Strong knowledge of building codes, safety regulations, environmental standards, and property management practices.
• Excellent communication and interpersonal skills.Â
• Proficiency in property management software.Â
• Read, analyze, and interpret business, professional, technical, or governmental documents. Write business correspondence. Effectively present information and respond to questions from managers, customers, and the public.
Cognitive and Analytical Skills:
• Calculate: Add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent, and draw and interpret bar graphs.
• Define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Technical Skills:
• Proficiency in Yardi Voyager: Extensive experience with Yardi Voyager and its modules, including Elevate, P2P (Procure to Pay), and Vendor Cafe.
• Salesforce Expertise: Proficient in Salesforce for managing property management operations, tenant relations, and data analysis.
• Financial Acumen: Strong understanding of budgeting, financial analysis, and reporting.
• Operational Knowledge: Experience in overseeing property operations, including leasing, maintenance, and tenant management.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Job Type: Full-time
Pay: $64,000.00 per year
Schedule:
• 8 hour shift
• Monday to Friday
Work Location: Remote
