We exist to help people achieve financial clarity. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all theyÂ’ve been given.
At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our clients. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.
Job Summary
Primary responsibility is to provide unparalleled service to members, prospects and Thrivent Financial for Lutheran affiliates to a variety of account servicing needs as well as making product recommendations based on the assessment of those needs.
This position serves as an entry point to the Bank Call Center for caller inquiries and/or complaints via the telephone.
• *We are open to candidates working remotely anywhere across the United States.
Job Responsibilities and Duties
• Handle sensitive telephone communications with callers, which may include highly confidential information and influence behavior through verbal communication to ensure high level of customer satisfaction.
• Manage member accounts in a prompt, efficient manner, providing correct, thorough responses to needs and requests.
• Open new accounts for new and existing members.
• Proactively seek opportunities to identify service and products needs as a way to leverage contact with supporting sales team.
• Educate callers on benefits, features and applicable solutions to promote first call resolution.
• Responsible for keeping current on product offerings, new marketing pieces and changes to policies/procedures.
• Process financial transactions efficiently and accurately.
Job Qualifications
• High school diploma required. College degree preferred.
• 1-3 years prior customer service or financial service industry experience.
• Sales experience preferred.
Other Critical Factors
• Must be able to work the hours of 8:00 am – 4:30 pm CT for the duration of training (2-3 months) and 9:35 am – 6:05 pm CT M-F and a Saturday shift from 8:00 am -12:00 pm CT after training.
• Proficient in a variety of mainframe and PC based applications in a multi-tasking environment.
• Demonstrate excellent interpersonal skills as well as verbal and written communication skills.
• Thrives in a fast-paced, intense environment that has the potential for stress.
• Fosters teamwork and collaboration.
Additional Information
• This position is a full-time remote opportunity.
• If you live in the Appleton, WI or Minneapolis, MN area, you will have access to one of our corporate offices if you prefer.
Pay Transparency
ThriventÂ’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $16.77 – $22.68 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. ThriventÂ’s plans/policies are subject to change at any time at ThriventÂ’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.
