Position: Web Chat Agents
Overview…
Join our esteemed team as a Web Chat Agent and be the first point of contact for customers seeking information about automotive and recreational vehicle sales, services, financing, and general dealership inquiries. You will play a crucial role in representing our dealer clients positively in online interactions and converting these engagements into valuable leads, thereby contributing to their revenue generation efforts.
Key Responsibilities
• Manage diverse customer inquiries through online chat channels
• Deliver precise and pertinent information regarding products and services
• Assist in scheduling appointments based on customer requirements
• Cultivate and update a comprehensive knowledge base of our continually evolving products and services
• Gather customer contact details for lead generation and subsequent client evaluations
• Summarize customer interactions based on their needs for client feedback
Required Skills
• Exceptional customer service skills with the capacity to thrive in a dynamic environment
• Strong decision-making and analytical capabilities
• Proficient in written and verbal English communication
• Competence in basic internet and Windows-based computer skills
• Ability to multitask effectively; experience in gaming is an advantage
• Maintain a positive, patient, and professional attitude
Qualifications
• Previous experience in retail customer service or the automotive sector is preferred, though not mandatory
• Minimum typing speed of 35 words per minute, with 40+ words per minute preferred
• High School Diploma or equivalent certification
• A clean background check is required
• At least 2 years of experience in an office, call center, or customer service environment is preferred
Career Growth Opportunities
While your initial focus will be on online chat support, this role offers potential avenues for career advancement as you enhance your skills and deepen your understanding of our products and services.
Company Culture And Values
Our organization values a collaborative and supportive work environment. We encourage team members to develop their strengths, adapt to change, and engage in a culture that prioritizes effective communication and teamwork. By joining us, you will be part of a community that values professional growth and networking.
Employment Type: Full-Time
