### Job Summary
**Job Type:** Full-Time, Remote
**Salary:** Competitive hourly rate
**Company:** Avelo Airlines
**Location:** Remote (Work from Home)
**Benefits:** Health insurance, 401(k) with company match, paid time off, employee travel benefits
### Description
Avelo Airlines is looking for enthusiastic and dedicated individuals to join our Customer Service team. This is a remote position, allowing you to work from the comfort of your home while providing exceptional support to our valued customers. As a Customer Service Representative, you will be the first point of contact for customer inquiries, ensuring a seamless and positive experience for all.
### Requirements
– High school diploma or equivalent
– Previous customer service experience, preferably in the airline industry
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Proficient with basic computer applications and the ability to quickly learn new software
– Ability to work flexible hours, including evenings, weekends, and holidays
– Reliable internet connection and a quiet work environment
### Responsibilities
– Handle customer inquiries via phone, email, and chat in a timely and professional manner
– Resolve customer issues and complaints with empathy and efficiency
– Provide information about flight schedules, bookings, and policies
– Assist customers with reservations, cancellations, and changes to their itineraries
– Maintain accurate records of customer interactions and transactions
– Collaborate with other departments to ensure a cohesive customer experience
– Uphold Avelo Airlines’ high standards of customer service
### Benefits
– Competitive hourly rate
– Health, dental, and vision insurance
– 401(k) plan with company match
– Paid time off (PTO) and holidays
– Generous employee travel benefits
– Opportunities for career growth and advancement
### Educational Qualifications
– High school diploma or equivalent required
– Additional certifications in customer service or related fields are a plus
### Company Overview
Avelo Airlines is committed to providing convenient, reliable, and affordable air travel options to our customers. As a rapidly growing airline, we pride ourselves on our dedication to customer satisfaction and our dynamic work environment. Our employees are our greatest asset, and we strive to create a welcoming and supportive atmosphere where everyone can thrive. Join our team today and be a part of something exciting!
If you are passionate about delivering exceptional customer service and are looking for a rewarding remote job, apply now to join Avelo Airlines. We look forward to welcoming you on board!
