Remote call center is looking to hire an English/Spanish bilingual call center representative that will follow a script to assist callers with tax issues.
This is a remote position so you must have good quality internet.
You will be developing a personal relationship with our callers so you must have strong people skills.
Primary Duties and Responsibilities:
• Acts as a facilitator between referral sources and our fulfillment providers regarding IRS tax debt and other financial or tax related services
• Consistently gains customer commitment throughout the referral process
• Develops and maintains positive relationships with key referral sources
• Act as a liaison between service providers and the customer
• Draft communications to prospective customers (text)
• Accurately refer clients to the appropriate provider organization
• Maintains thorough understanding of competitors’ strengths and weaknesses and USPs of our partners
Job Qualifications and Requirements:
• Fluent in both English and Spanish
• A minimum of 2 years’ proven sales experience preferred
• Preferred experience in customer service, call centers, sales
• Experience in developing text and all strategies
• Excellent speaking, written, and verbal communication skills.
• Ability to establish and develop relationships with leads
• Ability to clearly communicate with customers through phone call and email
• Results driven – documented success in exceeding goals or objectives.
• High School Diploma required
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• Job Type: part time (full time available after trial period)
Schedule:
• Monday to Friday
• Working Remotely