Description:
? Handle a high volume of inbound calls, delivering efficient and friendly customer service (90% of the role).
? Assist with customer move-ins, move-outs, and payment processing for a self-storage facility.
? Provide clear, persuasive information about our storage solutions to potential customers.
? Use active listening to resolve customer concerns and provide positive outcomes.
? Maintain accurate records in the CRM, documenting all interactions.
? Build lasting customer relationships that support business growth.
Requirements:
? 2+ years of call center experience, with a focus on inbound calls.
? Ability to handle high call volumes while providing top-notch service.
? Strong communication skills and the ability to connect with diverse customers.
? High attention to detail, organization, and multitasking abilities.
? Critical thinking skills with a proactive problem-solving approach.
? Availability to work weekends only (Saturday & Sunday).
? Must be available to work within US time zones.
Benefits:
? Working completely remote
? Location independence
? 6 Paid leave days
? Quarterly bonus
? Yearly salary increase policy (7% after 6 months, then 5% after additional 6 months)
? Long-term position with the opportunity to grow in a stable and growing Agency
? Great opportunity to grow