Employer Industry: Healthcare Services
Why Consider This Job Opportunity
• Opportunity for career advancement and growth within the organization
• Excellent benefits designed to support you and your family
• Chance to work in a culture of patient-focused, whole-person care
• Collaborative and respectful work environment
• Ability to make a meaningful impact on patient care and satisfaction
What To Expect (Job Responsibilities)
• Provide exceptional customer service to callers while meeting performance standards
• Assist patients in navigating the managed care system and resolving inquiries
• Maintain up-to-date resources to support customer inquiries
• Coordinate special projects and events as directed by the supervisor
• Support the Call Center Team and internal departments effectively
What Is Required (Qualifications)
• Minimum of 1 year of customer service experience
How To Stand Out (Preferred Qualifications)
• 1 year of medical office or healthcare experience
• Experience with Epic software
• Familiarity with medical terminology
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