• Job Title:
• Call Center Representative – Work from Home
• Job Description:
• True Connect Services LLC is seeking enthusiastic and customer-focused individuals to join our team as Call Center Representatives. This is a remote position, offering you the flexibility to work from the comfort of your home while delivering top-notch customer service. As a Call Center Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our services. If you are a self-motivated individual with excellent communication skills and a passion for helping others, we would love to hear from you!
• Key Responsibilities:
• Answer incoming calls, emails, and live chat inquiries from customers promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escalate issues to the appropriate department when necessary.
• Process orders, handle billing inquiries, and assist with account management.
• Document customer interactions and update CRM systems with relevant details.
• Meet or exceed performance metrics such as response time, call resolution, and customer satisfaction.
• Stay updated on company products, services, and policies to provide informed assistance.
• Qualifications:
• Education: High school diploma or equivalent; additional training or certifications in customer service is a plus.
• Experience:
• Prior experience in a call center or customer service role preferred but not required.
• Benefits:
• Competitive hourly pay with performance-based incentives.
• Flexible work-from-home schedule.
• Paid training and ongoing development opportunities.
• Opportunities for growth and advancement within the company.
• How to Apply:
• Submit your resume and a brief cover letter highlighting your customer service experience and why you’re a great fit for True Connect Services LLC. We look forward to connecting with you!
• Answer incoming calls, emails, and live chat inquiries from customers promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escalate issues to the appropriate department when necessary.
• Process orders, handle billing inquiries, and assist with account management.
• Document customer interactions and update CRM systems with relevant details.
• Meet or exceed performance metrics such as response time, call resolution, and customer satisfaction.
• Stay updated on company products, services, and policies to provide informed assistance.
• Skills:
• Excellent verbal and written communication skills.
• Proficiency in using computers and customer service software (CRM experience is a plus).
• Strong problem-solving skills and ability to think on your feet.
• Dependable with strong organizational and time management abilities.
• Technical Requirements:
• Reliable high-speed internet connection.
• A quiet, distraction-free workspace.
• Working knowledge of basic computer operations.
• Competitive hourly pay with performance-based incentives.
• Flexible work-from-home schedule.
• Opportunities for growth and advancement within the company.
Job Types: Full-time, Part-time, Contract, Temporary, Internship
Pay: $9.00 – $18.00 per hour
Expected hours: No less than 20 per week
Benefits:
• 401(k)
• 401(k) matching
• Flexible schedule
• Referral program
Schedule:
• Choose your own hours
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed
Experience:
• Call center: 1 year (Required)
• Customer service: 1 year (Required)
Experience:
• Call center: 1 year (Required)
• Customer service: 1 year (Required)
Work Location: Remote
