Overview
We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients, contributing to overall customer satisfaction
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Duties
– Handle incoming customer inquiries via phone, email, and chat
– Provide information about products and services
– Assist customers with order placement, modifications, and cancellations
– Resolve customer complaints in a professional manner
– Perform data entry tasks accurately and efficiently
– Conduct outbound calling campaigns to follow up with customers
Skills
– Strong customer support and client services skills
– Proficiency in sales techniques
– Excellent data entry abilities
– Outstanding customer service orientation
– Familiarity with computerized systems for managing customer interactions
– Bilingual proficiency is a plus
– Experience in outbound calling is advantageous
– Ability to handle cash transactions with precision
– Proficient phone etiquette
Job Type: Part-time
Pay: $18.78 – $21.88 per hour
Benefits:
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Work from home
Shift:
• Day shift
• Evening shift
• Rotating shift
People with a criminal record are encouraged to apply
Work Location: Remote