Job Description:
United Continental Holdings is seeking a part-time Chat Support Officer to join our team in San Francisco, California. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a customer service or support role…
Responsibilities:
1. Provide timely and accurate responses to customer inquiries via chat support.
2. Assist customers with troubleshooting technical issues related to our products or services.
3. Collaborate with other team members to ensure a seamless customer experience.
4. Conduct research to find solutions to customer problems or questions.
5. Document customer interactions and feedback for analysis and improvement purposes.
6. Maintain a positive and professional attitude at all times, even in challenging situations.
7. Meet or exceed performance metrics related to response times, customer satisfaction, and resolution rates.
Requirements:
1. Resilient and reliable personality traits to handle high-pressure situations and maintain consistency in performance.
2. Strong project management skills to prioritize tasks and meet deadlines effectively.
3. Excellent research skills to quickly find solutions to customer inquiries.
4. Previous experience in a customer service or support role preferred.
5. Ability to work independently and as part of a team.
6. Excellent communication skills, both written and verbal.
7. Proficiency in using chat support software and other relevant tools.
8. Flexibility to work evenings, weekends, and holidays as needed.
Benefits:
1. Paid Time Off (PTO) for work-life balance.
2. Free accommodation for out-of-town employees.
3. Disability insurance for added financial security.
Working Environment:
At United Continental Holdings, we support our employees in their personal and professional development. We provide opportunities for growth and advancement within the company, as well as a supportive and inclusive work environment.
Deadline to Apply:
Interested candidates should submit their applications by September 8, 2024.
Equal Opportunity Statement:
United Continental Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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