• *Job Title: Chat Support Officer – Work from Home**
• *Company: Cablevision Systems**
• *Location: Indianapolis, Indiana, US…
• *Job Type: Part-time**
• *Seniority: Entry Level**
• *Years of Experience: 0**
• *Company Overview:**
Cablevision Systems is a leading provider of telecommunications services, including internet, cable television, and digital voice services. We are committed to delivering exceptional experiences to our customers and fostering a dynamic workplace for our employees. Join us in our mission to connect communities through cutting-edge technology.
• *Job Summary:**
We are seeking an enthusiastic and dedicated Chat Support Officer to join our customer service team. This entry-level position is perfect for individuals eager to make a difference by providing exceptional support to our customers. As a Chat Support Officer, you will engage with customers through our chat platform, resolving inquiries, providing product information, and ensuring a positive customer experience from the comfort of your home.
• *Key Responsibilities:**
– **Customer Interaction:** Engage with customers via online chat, responding to inquiries regarding products, services, and account management in a professional and courteous manner.
– **Problem-Solving:** Identify customer issues and provide effective solutions or escalate to appropriate departments when necessary to enhance user satisfaction.
– **Product Knowledge:** Maintain a comprehensive understanding of company products, services, and policies to provide accurate information to customers.
– **Documentation:** Record interactions with customers in our CRM system, ensuring that all relevant information is logged and followed up appropriately.
– **Quality Assurance:** Adhere to company policies, procedures, and standards to ensure the delivery of high-quality service and information to clients.
– **Feedback:** Gather customer feedback and report insights to management to assist in improving product offerings and customer service processes.
– **Team Collaboration:** Work collaboratively with team members and other departments to ensure seamless communication and service delivery.
– **Continuous Learning:** Participate in ongoing training and development sessions to improve product knowledge and customer engagement skills.
• *Requirements:**
– **Education:** High school diploma or equivalent required; higher education is a plus.
– **Experience:** No prior experience is required; however, experience in customer service is valued.
– **Technical Skills:** Proficient with computers and experience with chat platforms or CRM systems is beneficial.
– **Availability:** Must be available to work flexible part-time hours, including evenings and weekends.
– **Personality Traits:**
– Energetic: Bring a positive attitude and enthusiasm to every customer interaction.
– Dedicated: Show a commitment to delivering exceptional service and continuously improving skills.
– **Soft Skills:**
– **Strategic Planning:** Ability to think critically about customer needs and company offerings to enhance the customer journey.
– **Leadership:** While this role is entry-level, demonstrate an ability to guide and support peers informally to foster a collaborative atmosphere.
• *Working Environment:**
– Remote work environment where the highest standards of ethical conduct and integrity are expected.
– Ability to work independently and manage time effectively in a home office setting.
• *Benefits:**
– Visa sponsorship for eligible candidates.
– Disability insurance for added security.
– Paid sick leave to support your health and well-being.
• *Application Deadline:** October 25, 2024
• *Equal Opportunity Statement:**
Cablevision Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified individuals of all backgrounds to apply.
• If you’re a self-motivated individual ready to provide exceptional customer support from the comfort of your home, we invite you to apply for the Chat Support Officer position at Cablevision Systems.*
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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