• *Job Title: Chat Support Representative – Remote Work**
• *Company:** Avery Dennison
• *Location:** Philadelphia, Pennsylvania, US…
• *Job Type:** Part-time
• *Seniority:** Associate Level
• *Years of Experience:** 2
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• *Job Description:**
Avery Dennison is seeking an enthusiastic and motivated Chat Support Representative to join our team. As a part of our commitment to delivering exceptional customer service, the successful candidate will handle real-time customer inquiries through our chat platform, ensuring a seamless and satisfying experience for our clients. This position offers the flexibility of remote work and is ideal for someone looking to balance work with other commitments while contributing to a dynamic team.
• *Key Responsibilities:**
– **Customer Interaction:** Manage incoming chat requests from customers, providing timely and accurate responses to inquiries regarding products, services, and company policies.
– **Issue Resolution:** Identify customer needs and resolve inquiries efficiently while ensuring customer satisfaction and retention.
– **Persuasive Communication:** Utilize persuasive communication skills to effectively recommend products and services that meet customer needs.
– **Documentation:** Maintain detailed notes and records of customer interactions, inquiries, and resolutions within the Customer Relationship Management (CRM) system.
– **Product Knowledge:** Stay up-to-date on company products and services to provide accurate information to customers and assist in resolving any issues.
– **Performance Tracking:** Meet or exceed established performance metrics, including response times, customer satisfaction ratings, and quality assurance evaluations.
– **Feedback and Improvement:** Gather feedback from customers and report recurring issues or trends to management, contributing to process improvements.
– **Collaboration:** Partner with other departments, such as sales and technical support, to ensure a cohesive approach to customer service and address complex inquiries.
– **Training Participation:** Engage in ongoing training and professional development opportunities provided by the company to enhance product knowledge and customer service skills.
• *Requirements:**
– **Education & Experience:**
– Associate degree or equivalent experience.
– Minimum of 2 years of experience in customer support or a related field, preferably in chat support.
– **Personality Traits:**
– Energetic and self-motivated, with a passion for delivering exceptional customer service.
– **Soft Skills:**
– Strong persuasion skills to effectively engage with customers.
– Exceptional attention to detail to ensure accuracy in responses and record-keeping.
– **Technical Proficiency:**
– Familiarity with CRM software and customer support platforms is a plus.
– Proficient in using standard office software (e.g., Microsoft Office Suite).
– **Availability:**
– Flexible to work part-time hours, including evenings and weekends as needed.
• *Benefits:**
– **Travel & Spending Expenses:** Coverage for any necessary travel-related expenses incurred while performing job duties.
– **Training & Professional Development:** Opportunities for continuous learning and career advancement within the company.
– **Paid Sick Leave:** Accrued sick leave to ensure employee health and well-being.
• *Working Environment:**
At Avery Dennison, we recognize and reward employees based on performance and merit. We foster a collaborative and supportive work culture where innovation is encouraged and contributions are valued. Join us in making a difference while working from the comfort of your home!
• *Deadline to Apply:** September 20, 2024
• *Equal Opportunity Statement:**
Avery Dennison is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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