Job Summary
Job Type: Full-time, Remote…
Salary: Competitive, Hourly
Company: Chewy
Location: Work From Home (WFH)
Benefits:
Health, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
401(k) with company match
Job Description
Chewy is seeking a passionate and dedicated Remote Customer Service Representative to join our dynamic team. As a Customer Service Representative, youll be the friendly voice of our company, guiding our customers through their pet care journey and ensuring they receive the best possible service.
Requirements
Previous customer service experience, preferably in a remote setting
Strong communication skills, both written and verbal
Ability to work independently and manage time effectively
Reliable high-speed internet connection
Proficient in using computers and navigating various software applications
High school diploma or equivalent
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Benefits
Comprehensive health, dental, and vision insurance
Generous paid time off and holiday schedule
Employee discounts on Chewy products
401(k) retirement plan with company match
Professional development and opportunities for career advancement
Educational Qualifications
High school diploma or equivalent required
Additional qualifications in customer service or related fields are a plus
Company Overview
Chewy is a trusted online destination for pet parents everywhere. We are committed to providing a wide selection of high-quality pet products, fast shipping, and exceptional customer service. Our team of dedicated professionals works tirelessly to ensure that our customers and their pets are happy and healthy. Join us in our mission to deliver the best for our furry friends!
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