Client Account Manager – Healthcare
Overview
HealthXL provides virtual care services under the guidelines of MedicareÂ’s Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. The role of Client Account Manager (CAM) requires building strong relationships with new and existing clients and proactively managing those relationships. The CAM works as part of the Client Operations Team and in close coordination with Sales Team. This is a full-time, remote-based position that reports to the Director of Client Engagement. This role requires frequent travel to client locations to achieve objectives and maintain relationships.
Responsibilities
• Serves as the main point of contact for assigned accounts to ensure continuous growth
• Builds and maintains strong, long-lasting client relationships
• Anticipates and addresses operational issues that would have a detrimental impact on clients
• Fosters and maintains high client satisfaction and engagement
• Responds to client requests and resolves issues in a timely manner
• Provides timely billing data and process expertise to avoid collections issues
• Works with Client Ops Team to deliver account status, growth, and success updates to clients
• Identifies and communicates growth initiatives for existing accounts
• Prepares and distributes, as agreed upon, reports to leadership to measure program success
• Visits client sites, as necessary, to build and maintain positive relationships
• Maximizes patient enrollments by coordinating effective strategies for each account
• Works, in an urgent manner, to resolve workflow bottlenecks (e.g., device tech issues and lagging physician orders)
Qualifications
• Demonstrates iCARE values: Integrity, Growth, Excellence
• Bachelor’s degree in business, marketing, or other relevant discipline
• A commitment to excellent customer service, and relationship building
• Creative, willing to challenge the status quo
• Excellent written and verbal communication skills
• High level of proficiency with Office suite
• Ability to interpret and communicate relevant facts and figures
• Manages portfolio in an organized, efficient manner
• Willingness to travel to client locations as needed
• High sense of urgency, goal oriented
• Superior troubleshooting and problem-solving skills
• At least 5 years of account management/sales experience
