Join Our Team as a Customer Success Specialist at WithMe!
At WithMe, we don’t just create products-we create experiences. Our clients rely on us to deliver top-notch service, and their guests count on our products to enhance their everyday lives. We’re looking for a dynamic Customer Success Specialist who’s passionate about building relationships and driving success. If you’re a proactive… results-oriented individual with a knack for customer care, this role could be your next big move.
What You’ll Do:
• Be the Go-To Contact: You’ll be the primary point of contact for our clients, guiding them through every stage of their journey with us.
• Build Lasting Relationships: Develop strong, proactive relationships with clients, ensuring they get the most out of our products and services.
• Manage Data Efficiently: Keep our CRM and internal databases up-to-date, ensuring every client interaction is documented.
• Engage with Clients: Whether it’s via email, phone, or online presentations, you’ll connect with clients in meaningful ways to understand and address their needs.
• Drive Client Success: Set the tone for communication with newly onboarded clients and those approaching contract renewals.
• Present Key Insights: Provide clients and stakeholders with status updates and usage reports that highlight their success with our products.
• Expand Opportunities: Leverage your client relationships to identify and act on cross-sell opportunities.
What You’ll Bring:
• Experience: At least three years in customer or client success, or an internal support role. Experience in a startup or fast-paced environment is a plus.
• Autonomy: A self-starter mentality with the ability to work independently in a remote, startup environment.
• Customer Focus: A proactive approach to relationship-building, with a keen attention to detail.
• Resilience: A goal-oriented mindset with a proven track record of exceeding expectations.
• Communication: Exceptional communication skills, both written and verbal, to engage clients effectively.
Why WithMe?
• Remote Work: Enjoy the flexibility of working 100% remotely.
• Employee Equity: Get a stake in our success with employee equity options.
• Core Values: We live by Performance, Customer Obsession, Candor & Transparency, and Respect.
• Collaborative Environment: Join a smart, forward-thinking team where your ideas matter.
• Direct Impact: Your work will directly influence our growth and success.
• Team Events: Participate in fun and inspiring in-person team events.
Perks & Benefits:
• Comprehensive health, dental, and vision coverage
• 401k with match
• Short/long term disability
• FSA and HSA accounts
• Annual training and tuition allowance
• Company stock options
• Unlimited PTO for full-time salaried employees
If you’re ready to make a significant impact in a high-growth company and enjoy the perks of a fully remote role, apply today to become a part of the WithMe journey
