This is a work at home position. We will provide the equipment required for the job, should you qualify. The Customer Service Representative – may perform some/all of the following tasks:
? Answers inquiries by clarifying desired information; researching, locating, and providing information…
? Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
? Fulfills requests by clarifying desired information; completing transactions; forwarding requests
? Maintains call center database by entering information and document customer interaction
? Updates job knowledge by participating in educational opportunities and knowledge management
? Answers inquiries by clarifying desired information; researching, locating, and providing information.
? Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
? Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
? Maintains call center database by entering information and document customer interaction.
? Updates job knowledge by participating in educational opportunities and knowledge management.
? Develops appropriate reporting requirements by supervisor or manager
? Handles Subject Matter Expert inquiries and assist other team members
? Assists in the training of new-hires and assist in quality assurance activities
? **We are not able to hire residents in the following states: Alaska, California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Jersey, New York, Oregon, Virginia, Washington DC, or Washington
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