Conduent is currently hiring full-time Live Chat Agents for a remote position. If you’re someone with excellent communication skills, a passion for helping others, and a desire to work in a fast-paced, remote environment, then this could be the job for you. As a Live Chat Agent, you’ll be supporting our clients by providing top-tier customer service through live chat platforms.
Key Responsibilities:
• Provide real-time support via live chat for customers.
• Assist with troubleshooting, inquiries, and issue resolution.
• Offer knowledgeable responses to client queries.
• Maintain high customer satisfaction by ensuring clear and accurate communication.
• Manage a high volume of chats, ensuring timely responses.
• Record and track customer interactions in CRM software.
• Adhere to company policies, quality standards, and KPIs.
Qualifications:
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Previous customer service or live chat experience is a plus.
• Exceptional written communication skills.
• Ability to multi-task and manage time effectively.
• Self-motivated and able to work independently.
• Tech-savvy, comfortable navigating multiple systems and software.
• Must have a reliable internet connection and a quiet space for remote work.
Benefits:
• Competitive salary.
• Flexible full-time hours.
• Work from home – no commuting required!
• Health, dental, and vision insurance.
• Paid time off (PTO).
• 401(k) with company match.
• Paid training and development opportunities.
How to Apply:
Interested candidates are encouraged to apply immediately as we are hiring now. Please submit your resume along with a brief cover letter explaining your interest in the position.