Position: CMDB Administrator with CI and ITOM experience
Location: 100% Remote (HST Time Zone…
Duration: 6 Months Contract
USC/GC/H4EAD/L2EAD/TN Permit/ Refugee/Asylee who are willing to work on W2 can apply for this job
Job Responsibilities
CMDB Administration & CI Management
• Manage and maintain the CMDB, ensuring it accurately reflects the IT environment, including all CIs and their relationships.
• Define and enforce data standards, policies, and governance for CIs.
• Work with IT and business units to onboard new CIs, ensuring proper classification and attribute population.
ITOM Integration
• Collaborate with IT Operations to integrate the CMDB with ITOM processes such as:
• Event Management
• Discovery & Service Mapping
• Orchestration and Automation
• Operational Intelligence
• Leverage ITOM tools to automate discovery, CI updates, and dependency mapping.
Data Quality & Reconciliation
• Use discovery tools (e.g., ServiceNow Discovery, SCCM, SolarWinds) to populate and reconcile CI data.
• Regularly audit and cleanse the CMDB to remove duplicate, obsolete, or inaccurate data.
• Ensure data quality metrics are defined, monitored, and improved over time.
Support ITSM & ITOM Processes
• Provide accurate CI data to support ITSM processes, including incident, problem, change, and release management.
• Enable impact analysis, root cause analysis, and proactive problem resolution through reliable CI data.
• Assist in operational readiness and performance monitoring using ITOM insights.
Reporting & Dashboards
• Develop and maintain CMDB and ITOM dashboards for key stakeholders.
• Generate reports to provide insights into the health of the CMDB, CI lifecycle, and IT operations performance.
Collaboration & Training
• Act as the liaison between IT operations, security, and service management teams to ensure the CMDB and ITOM processes meet organizational needs.
• Provide training and guidance to team members on CI management, CMDB updates, and ITOM tools
