Job title: Contact Center Administrator (Amazon Connect) On-Site
Company: DaBella
Job description: Why DaBella?
DaBella is the fastest-growing home improvement company in the United States. We have a total of 42 branches across the nation and are continuing to open new locations every year! Our vision is to care for families and care for homes while striving to transform home improvement services across the county! When you join the DaBella Family, you’ll experience a shared dedication to a greater goal, and an opportunity to be part of a future-focused team of innovative leaders.
About the Position:
We are currently hiring an Amazon Connect Administrator to help manage our dialing system throughout the three contact centers that support our online lead generation company-wide. The ideal candidate will hit the ground running in our fast-paced environment, create a consistently positive customer experience for our clients, as well as drive the productivity of our marketing team by ensuring a smooth and efficient workflow.
Status: Full-Time (Monday – Friday)
Location: On-site in Dallas, Texas (NOT REMOTE)
Compensation: $75,000 – $85,000
Must be authorized to work in the United States – DaBella does not offer visa sponsorships at this time
Job Responsibilities:
• Work with our Call Center Director to identify priorities and be assigned additional tasks as needed
• Create and monitor daily dialer campaigns
• Provide intraday monitoring and reporting
• Recommend real-time schedule and campaign changes and identify efficiency opportunities
• Update systems with real-time campaign adjustments
• Develop daily, weekly, and monthly dialer performance reports and provide to leadership team with recommendations
• Monitor and recommend staffing adjustments
• Oversee forecasting workload, scheduling resources, monitoring real-time performance of the staff and their workload
• Document detailed business analysis and recommend solutions for the business
• Develop accurate short- and long-term workload forecasts
Qualifications:
• Passionate about exceeding expectations and going the extra mile to achieve goals
• Ability to effectively communicate with individuals within the company as well as external entities
• 2+ years of development experience utilizing Java, JavaScript, and/or Python
• 2+ years of integrating Amazon Connect with external CRMs/WFMs such as Salesforce
• 3+ years of call center experience
• 3+ years of salesforce experience
Benefits:
Employees and their families are eligible to enroll in medical, dental, vision, disability, accident, and basic life insurance. Employees can also enroll in our company’s 401k plan. Each DaBella Employee receives 80 hours of Paid Time Off annually, and 6 paid holidays during a calendar year. Individuals will also have access to the Employee Assistance Program and Pet Insurance.
For more information, please visit DaBella.us
Expected salary: $75000 – 85000 per year
Location: Dallas, TX
Apply for the job now!
