• *Job Title: Contact Center Officer**
• *Company: Walt Disney**
• *Location: Jacksonville, Florida, US…
• *Job Type: Part-Time**
• *Seniority Level: Entry Level**
• *Experience: 1 Year**
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### **Job Description**
Walt Disney is seeking a motivated and independent Contact Center Officer to join our vibrant team in Jacksonville, Florida. This entry-level, part-time position is essential to our commitment to providing world-class customer service and support. As a Contact Center Officer, you will play a key role in delivering magical experiences to our clients and customers, ensuring their needs are met with empathy and efficiency.
### **Key Responsibilities**
– **Customer Interaction:** Engage with customers via phone, email, and chat to address inquiries, resolve issues, and provide information regarding Disney’s products, services, and experiences.
– **Issue Resolution:** Identify customer concerns and complaints while utilizing effective problem-solving skills to resolve issues promptly and accurately, ensuring customer satisfaction.
– **Documentation:** Accurately document customer interactions, maintaining detailed records of inquiries, feedback, and resolutions in our customer relationship management (CRM) system.
– **Data Analysis:** Assist in gathering and analyzing customer feedback to identify areas for process improvement and contribute to strategic planning initiatives at the contact center.
– **Collaboration:** Work closely with team members and other departments to escalate complex issues and ensure a seamless and positive customer experience.
– **Product Knowledge:** Stay updated on Disney products, services, and promotions to provide accurate information and recommendations to customers.
– **Quality Assurance:** Prioritize quality in all aspects of work, ensuring that each customer interaction reflects the high standards of the Disney brand.
– **Flexible Availability:** Adapt to varying work schedules, including evenings, weekends, and holidays, to meet the operational needs of the contact center.
### **Requirements**
#### **Education and Experience:**
– High school diploma or equivalent; a degree in a related field is a plus.
– Minimum of 1 year of experience in a customer service or contact center environment.
#### **Personality Traits:**
– **Motivated:** A strong desire to achieve goals and deliver high-quality service consistently.
– **Independent:** Ability to work effectively with minimal supervision, taking initiative to resolve issues and improve processes.
#### **Soft Skills:**
– **Emotional Intelligence:** Strong ability to empathize with customers, understand their needs, and respond emotionally and professionally.
– **Strategic Planning:** Capable of thinking critically and planning strategically for problem-solving and ensuring customer satisfaction.
#### **Technical Skills:**
– Proficient with computers, CRM software, and basic office equipment.
– Familiarity with telecommunication systems and customer service platforms is an asset.
### **Benefits**
– Company-provided equipment to facilitate your work.
– Profit sharing to recognize and reward your contributions to the teamÂ’s success.
– Flexibility to work remotely, allowing for a balanced work-life schedule.
### **Working Environment**
At Walt Disney, we prioritize quality in all aspects of work, products, and services. You will be part of a dynamic and supportive team dedicated to creating magical experiences for our customers.
### **Application Deadline**
Please apply by **September 20, 2024** to be considered for this exciting opportunity.
### **Equal Opportunity Statement**
Walt Disney is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.
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Join our team and be a part of something truly special at Walt Disney—where every day brings new opportunities to create joy and happiness!
How to apply:
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