Job Summary
The general purpose of this position is to work with internal and external customers to coordinate maintenance (repair, paint/coating, cleaning) events on railcars (e.g. tank, hopper, and other freight cars) that meet the requirements with FRA, AAR, and customer requirements and AITX service capabilities…
Job Duties
• Serves as the customer contact while answering customer questions and requests related to services on railcar maintenance
• Evaluates en-route notifications from customers ensuring the shop has received appropriate information (e.g. MSDS, cleaning certificate, drawings, shop instructions, shop records, etc.) to service railcars
• Prepares or supervises preparation of railcar files to ensure the shop has the appropriate forms, documentation, drawings, and information to service railcars
• Review Work Order and all applicable forms for accuracy and completeness.
• Input and upload estimate, pursue customer approval, final review and close out car file
• Update all system all internal and external system with the appropriate changes to car status
• Be involved in the process of updating Customer Mechanical Systems – to avoid defects, missed updates and records closing prior to being updated.
• Provide daily, weekly, and monthly railcar status reports by utilizing computer systems. Prepare all customer updates for Corporate Reports as received.
• Respond expeditiously to customer requests, emails, phone calls etc. If you do not have an answer you must still make contact within 24 hrs. to advise the customer you are working on the issue.
• Participate in Customer Related Conference Calls as required
• Participate in customer visits, audits etc as required by plant manager.
• Other duties as assigned
