Job Description:
Welcome to A SANI CAN…
We are growing rapidly and are looking for a part time Customer Service Representative / Inside Sales toadd to our team and we are excited to talk to YOU!
As our Customer Service Representative you will interact with our customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing customers.
Here is a little more about us:
We are an essential employer. Our team members keep construction, shipping, manufacturing, and special events happening. It might not be glamourous, but everyone has needed us at some point. Our team meets that need with high attention to quality and dependability.
We offer full benefits and a great team to support YOU! If you’re someone that people can count on for their daily business, we have a place on our team for YOU! Find more details below and if this sounds like a good fit for you, please apply now!
Job Summary:
The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing customers.
Supervisory Responsibilities:
? None
Duties/Responsibilities:
? Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
? Collects, enters orders for new or additional products or services including billing data.
? Utilizes customer contact to sell additional/enhanced products, services, and events, when possible.
? Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate team member.
? Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
? Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
? Performs other related duties as assigned.
Required Skills/Abilities:
? Excellent communication skills including active listening.
? Service-oriented and able to resolve customer grievances.
? Proficient computer skills with the ability to learn new software.
Education and Experience:
? High school diploma or equivalent.
? Customer service experience and/or phone sales experience required.
Physical Requirements:
? Prolonged periods sitting at a desk and working on a computer and telephone.
? Must be able to lift up to 25 pounds at times.
Compensation: $15 to $18 per hour.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship. If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment, please contact our Talent Acquisition Team at [email protected]. Job applicants may request to review the company’s Affirmative Action plans by contacting the Talent Acquisition Team.
Job Requirements:
Required Skills/Abilities:
? Excellent communication skills including active listening.
? Service-oriented and able to resolve customer grievances.
? Proficient computer skills with the ability to learn new software.
Education and Experience:
? High school diploma or equivalent.
? Customer service experience and/or phone sales experience required.
Physical Requirements:
? Prolonged periods sitting at a desk and working on a computer and telephone.
? Must be able to lift up to 25 pounds at times
