Customer Care Manager – Full-Time Available
**Type**: Full-Time
**Salary**: Competitive, commensurate with experience
**Location**: California
**Company**: Amazon
**Benefits**: Health Insurance, Dental Insurance, Paid Training, Paid Vacations, 401(k), Employee Discounts
Job Summary
Are you a passionate leader with a commitment to delivering exceptional customer service? Amazon is seeking a dedicated Customer Care Manager to join our team in California. This is a full-time position offering a competitive salary and comprehensive benefits including health, dental, paid training, paid vacations, and more.
Job Description
The Customer Care Manager will be responsible for overseeing and managing our customer service team, ensuring that all customer interactions are handled efficiently and effectively. You will be the driving force behind maintaining high standards of customer satisfaction and operational excellence.
Requirements
– Bachelor’s degree in Business, Management, or a related field preferred
– Minimum of 3 years experience in a customer service management role
– Strong leadership and team management skills
– Excellent communication and interpersonal skills
– Proficiency in customer service software and databases
– Ability to handle high-stress situations and resolve conflicts effectively
Responsibilities
– Manage and lead the customer service team, ensuring they meet performance targets
– Develop and implement customer service policies and procedures
– Monitor and evaluate customer service interactions to ensure high-quality service
– Handle escalated customer complaints and provide effective resolutions
– Train and mentor new customer service representatives
– Conduct performance reviews and provide feedback to team members
– Collaborate with other departments to improve overall customer satisfaction
Educational Qualifications
– Bachelor’s degree in Business, Management, or related field preferred
Experience
– Minimum of 3 years experience in a customer service management role
Company Overview
Amazon is a global leader in e-commerce and technology, known for its customer-centric approach and innovative solutions. We strive to provide our customers with exceptional service and a seamless shopping experience. Join our team and be a part of a dynamic and forward-thinking organization that values growth, collaboration, and excellence.
Apply today to take the next step in your career with Amazon!
