Description:
• Our Customer Care team goes above and beyond our customer’s expectations to make sure they get the utmost in care and service.
• Our Customer Care Specialists are the face of our company to homeowners and to our broker partners.
• Our goal is to answer customer calls, emails and chats with energy, positivity, and knowledge to demonstrate our commitment to a customer-first culture.
• We empower homeowners and broker partners with solutions to their home ownership and closing needs.
• The ideal candidate is 1) first and foremost a team player, 2) approaches every communication with fresh perspective and energy, 3) enjoys problem solving, and 4) embraces learning and feedback for continuous improvement.
• This role will focus on ensuring excellent service standards and maintaining high customer satisfaction.
Requirements:
• Highly tuned and professional communication skills for voice, email and chat
• Active listening skills and ability to communicate updates and solutions
• Energetic, positive, and fresh approach to customer inquiries and requests
• Ability to multitask, prioritize, and manage time effectively
• Ability to influence stakeholders and coordinate solutions through completion
• Experience with CRM tools preferred
• Residential real estate sales experience preferred
• Associates degree preferred
• Good energy, team-approach, professionalism, great work ethic and ability to learn quickly will be prioritized over any experience or degree preferences
Benefits:
• Competitive compensation package (Hourly+ Bonus)
• Company provided laptop, monitor, accessories
• Remote/Flex Options
• Fun virtual/in person company events
