Description:
• Saving for retirement is hard, with lots of friction and confusion.
• As a Customer Service Specialist, you’ll play a key role in helping our customers consolidate their retirement accounts.
• You’ll be critical to ensuring customers have a great experience with us and end up with more confidence in their long-term finances.
• You’ll also be an advocate for the customer and share customer feedback with our product & engineering teams to inform our product roadmap.
• WeÂ’re a small team and moving fast — youÂ’ll work directly with all members of the company.
Requirements:
• 4+ years of relevant experience in a customer service or client-facing role
• Experience working in the financial industry, preferably with FINRA licenses (e.g Series 6, 7)
• Strong interest in helping people achieve their financial goals
• Familiarity with customer service best practices and tools
• Ability to work flexible hours if necessary to solve customers’ problems
• Experience at a startup or similar fast-paced organization, a plus
Benefits:
• Remote friendly anywhere in the United States with an office space in New York City
• Competitive compensation package (annual salary of $45,000-$52,000) and equity in the company
• Medical, dental, and vision insurance, with 100% premium covered for staff and 50% for dependents
• 401k plan access
• 12 weeks of fully-paid parental leave