Description:
? TE Connectivity’s Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
? They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE?s products or services.
? They may promote and sell our company’s products or services as well as investigate and resolve customer complaints.
? A key area of focus is to develop strong business relationships via TE’s Extraordinary Customer Experience strategy.
? Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
? Investigating credit and debit requests and queries to issue credit/debit as necessary.
? Answering technical queries from customers using online technical references and to offer alternatives using available resources.
? Driving corrective actions and improvement projects that will raise customer satisfaction levels.
Requirements:
? Typically requires 4 or more years of related work experience
? Requires high school diploma
? Completion of an AA degree or equivalent is preferred
Benefits:
? A comprehensive benefits package including health insurance
? 401(k)
? disability
? life insurance
? employee stock purchase plan
? paid time off
? voluntary benefits