*Job Title: Customer Service Executive**
*Salary: $21/Hour**
*Job Type: Full-Time…
*Location: Denver, CO**
*Company Name: Apex Customer Solutions**
### Job Brief:
We are currently seeking a dedicated and skilled Customer Service Executive to join our team at Apex Customer Solutions on a full-time basis. This position offers a competitive hourly rate of $21, and regular working hours from 9 AM to 5 PM, Monday through Friday. At Apex, we value our employees and provide a comprehensive benefits package including health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO), and additional perks designed to enhance work-life balance. This role is based in our Denver office with options for remote work flexibility after the initial training period.
### Responsibilities:
Respond to customer inquiries via phone, email, and live chat with the highest degree of courtesy and professionalism.
Offer support and solutions to customers in accordance with the companys customer service policies.
Collaborate with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Enter new customer information into system and update existing customer information.
Process orders, forms, applications, and requests as needed.
Identify and escalate priority issues, directing cases to appropriate resources.
Document all customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Utilize computer technology to handle high call volumes and to navigate software applications.
Work with the customer service manager to ensure proper customer service is being delivered.
Close out or open call records & compile reports on overall customer satisfaction.
### Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support is a plus.
### Skills:
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
Capable of handling customer rejection and remaining professional; resilience is key.
Strong problem solving and verbal and written communication skills.
### Benefits:
Competitive hourly rate of $21.
Health, dental, and vision insurance.
401(k) with company match.
Generous paid time off (PTO) policy.
Opportunities for remote work.
Continuous training and development programs.
### Company Description:
At Apex Customer Solutions, we are committed to providing exceptional customer service and support. We believe in building strong relationships with our customers by understanding their needs and consistently meeting their expectations. As a leader in the customer service sector, Apex promotes a culture of continuous improvement and values employees who are eager to learn, innovate, and contribute to the success of the company.
### Work Environment:
Our Denver office is a dynamic, fast-paced environment where you will work alongside a team of dedicated customer service professionals. While the role requires the ability to handle a high volume of calls and customer interactions, we maintain a supportive atmosphere that encourages teamwork and mutual respect among all staff.
### How to Apply:
Interested candidates should submit a resume outlining their experience and qualifications to [email protected]. Please include Customer Service Executive Application in the subject line.
We look forward to welcoming a new Customer Service Executive to our team and encourage all qualified candidates to apply.
Apex Customer Solutions is an Equal Opportunity Employer.*
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