Job Summary
Join our team as a Customer Service Executive in Seattle! We are hiring immediately for a full-time position offering competitive pay and excellent benefits, including health, dental, paid training, and paid vacations. This is an exciting opportunity to work with Amazon, a leading global company renowned for its innovation and customer-centric approach.
Job Description
As a Customer Service Executive, you will be the first point of contact for our customers, providing exceptional service and support. You will manage inquiries, resolve issues, and ensure customer satisfaction. Your role is crucial in maintaining the positive reputation of our company.
Requirements
- High school diploma or equivalent
- Excellent communication skills, both written and verbal
- Proficiency in basic computer applications
- Strong problem-solving abilities
- Ability to handle stressful situations calmly and effectively
- Previous customer service experience is preferred but not mandatory
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and escalate issues when necessary
- Provide product and service information to customers
- Maintain customer records by updating account information
- Assist with order tracking and troubleshooting delivery issues
- Follow up with customers to ensure their issues are resolved
Benefits
- Comprehensive health and dental insurance
- Paid training and continuous professional development opportunities
- Generous paid vacation and sick leave
- 401(k) retirement plan with company match
- Employee discounts on Amazon products and services
Educational Qualifications
- High school diploma or equivalent is required
- Additional certifications in customer service or related fields are a plus
Experience
- Previous experience in customer service or a related field is preferred
- Experience with CRM software is advantageous
Company Overview
Amazon is a global leader in e-commerce and technology, committed to providing an unparalleled customer experience. We pride ourselves on our innovative approach and dedication to excellence. As part of our team, you will have the opportunity to grow professionally and contribute to a company that values creativity, diversity, and customer satisfaction.
Apply now and be a part of our dynamic team in Seattle! We look forward to welcoming you aboard.
