Description
We are seeking a Live Chat Agent to effectively manage customer queries and complaints. In this role, you will also process orders, handle modifications, and escalate complaints through various communication channels. To excel in this position, it is essential to remain calm when addressing frustrated customers and have experience working with computers…
Company Culture and Environment
We focus on providing excellent customer service and fostering a supportive environment where team members can collaborate to resolve issues efficiently.
Career Growth and Development Opportunities
As a Live Chat Agent, you will have the opportunity to develop your skills in customer service and problem-solving, paving the way for potential career advancement within the company.
Detailed Benefits and Perks
While specific benefits are not detailed, a focus on customer satisfaction suggests a commitment to employee support and resources to help you succeed in your role.
Compensation and Benefits
• Competitive salary
• Health and wellness benefits
• Opportunities for professional development
Why you should apply for this position today
Join our team as a Live Chat Agent and play a crucial role in enhancing customer experiences. Your contributions will directly impact customer satisfaction, and you will work in a dynamic environment that values teamwork.
Skills
• Strong communication skills
• Ability to remain calm under pressure
• Proficiency in computer systems and software
• Problem-solving abilities
• Experience in customer service
Responsibilities
• Manage customer queries and complaints through live chat
• Process orders and modifications
• Escalate complaints as needed across various communication channels
• Maintain a professional demeanor while assisting customers
Qualifications
• Previous experience in customer service roles
• Strong computer skills
• Excellent interpersonal skills
Education Requirements
• High school diploma or equivalent
Education Requirements Credential Category
• High School Diploma
Experience Requirements
• Experience in a customer service position is preferred
• Familiarity with live chat systems is a plus
Why work in Mission Viejo, CA
Mission Viejo offers a beautiful suburban environment with a strong sense of community. It is known for its parks, recreational activities, and family-friendly atmosphere, making it an excellent place to balance work and leisure
