Job Summary
Job Type: Full-Time
Salary: $60,000 – $70,000 annually
Working Hours: 40 hours per week
Company: Amazon
Location: Seattle, WA
Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) Matching, Employee Discounts.
Description
Amazon is seeking a dedicated and experienced Customer Service Manager to lead our customer service team in Seattle, WA. The ideal candidate will have a passion for helping customers and a proven track record of managing teams to deliver exceptional service. As a Customer Service Manager, you will oversee daily operations, ensure customer satisfaction, and work with other departments to continually improve our service offerings.
Requirements
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum of 3 years of experience in a customer service management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in customer service software and tools.
Responsibilities
- Lead and manage the customer service team to ensure high levels of customer satisfaction.
- Develop and implement customer service policies and procedures.
- Monitor and analyze customer service performance metrics.
- Handle escalated customer service issues and ensure timely resolution.
- Collaborate with other departments to improve overall customer experience.
- Train and mentor customer service representatives.
Benefits
- Health, Dental, and Vision Insurance.
- Paid Training and Development Programs.
- Generous Paid Vacations and Sick Leaves.
- 401(k) Matching Program.
- Employee Discounts on Amazon Products.
Educational Qualifications
- Bachelor’s degree in Business Administration, Management, or a related field.
Experience
- Minimum of 3 years of experience in a customer service management role.
- Experience with customer service software and tools.
Company Overview
Amazon is a globally recognized leader in e-commerce, cloud computing, and artificial intelligence. Founded in 1994 and headquartered in Seattle, WA, we are committed to providing the best possible customer experience. We value innovation, customer obsession, and long-term thinking. Join us and be part of a company that is shaping the future of technology and customer service.
