Job Title: Customer Service Manager – Bedding Product Expert
Job Description:
We’re seeking a dedicated Customer Service Manager to provide exceptional support to our valued customers and become an expert on our bedding client’s products. You will play a vital role in ensuring customer satisfaction, resolving inquiries promptly, and fostering positive relationships.
Key Responsibilities:
• Customer Service:
• Provide timely and effective customer service via phone, email, and chat.
• Respond to all email and chat inquiries within 30 minutes.
• Resolve customer inquiries and issues with empathy and professionalism.
• Assist with order processing, returns, and exchanges.
• Maintain a positive and helpful attitude at all times.
• Product Expertise:
• Become a thorough expert on our bedding client’s product line, including materials, features, benefits, and care instructions.
• Confidently answer product-related questions and provide recommendations to customers.
• Stay up-to-date on… new product launches and promotions.
• Communication:
• Communicate clearly and effectively with customers in American English, both verbally and in writing.
• Maintain professional and friendly interactions at all times.
• Team Management (If applicable):
• Lead and motivate a team of customer service representatives.
• Monitor team performance and provide coaching and feedback.
• Ensure the team adheres to the 30-minute response time for email and chat inquiries.
Skills Required:
• Strong Communication Skills: Excellent written and verbal communication skills in American English.
• Customer Focus: A genuine desire to help customers and provide exceptional service.
• Problem-Solving Skills: Ability to analyze and resolve customer issues efficiently.
• Product Knowledge: A quick learner with the ability to become an expert on our bedding client’s products.
• Organization: Strong organizational and time management skills to juggle multiple responsibilities.
• Time Management: Ability to prioritize tasks and meet deadlines, especially the 30-minute response time requirement.
• Leadership Skills: (If applicable) Ability to lead and inspire a team.
Experience:
• Prior experience in customer service is required.
• Experience in the bedding or home goods industry is a plus.
• Previous experience managing a team is preferred (if applicable
We provide comprehensive training on our bedding client’s products to ensure your success in this role.
Join our team and become a valuable asset to our customers and our bedding client!
Key Changes:
• Added 30-minute response time requirement: This is now explicitly stated under Customer Service responsibilities and emphasized for the team if applicable.
• Included time management skills: Highlighted the importance of time management to meet the response time goal.
Job Type: Full-time
Pay: ?35,000.00 per month
Benefits:
• Flexible schedule
Schedule:
• Fixed shift
• Monday to Friday
• Night shift
• US shift
Supplemental Pay:
• Overtime pay
Work Location: Remote
Expected Start Date: 01/10/2024
