• *Job Title:** Customer Service Officer – Remote Work
• *Company:** Bristol-Myers Squibb
• *Location:** San Antonio, Texas, US…
• *Job Type:** Part-Time
• *Seniority:** Entry Level
• *Years of Experience:** 0
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• *Job Description:**
Bristol-Myers Squibb is seeking a dedicated and motivated Customer Service Officer to join our dynamic team in a remote capacity. As an entry-level position, this role is perfect for individuals eager to kickstart their careers in customer service while contributing to a company that is committed to delivering innovative medicines. This part-time position is flexible and ideal for candidates who are independent, resourceful, and ready to provide outstanding service to our customers.
• *Key Responsibilities:**
– Serve as the first point of contact for customers, addressing inquiries and resolving issues through various communication channels (phone, email, chat).
– Provide accurate information regarding products, services, and company policies, ensuring customer satisfaction.
– Utilize strong negotiation skills to navigate customer concerns, working towards amicable resolutions while adhering to company policies.
– Maintain detailed records of customer interactions and transactions, documenting all relevant information accurately in our CRM system.
– Collaborate with various departments, including sales, logistics, and billing, to ensure seamless service delivery and enhance overall customer experience.
– Monitor and follow up on customer feedback to identify service improvement opportunities and contribute insights to management.
– Participate in ongoing training programs to stay up-to-date on product knowledge, company policies, and industry best practices.
– Support special projects and initiatives as required, contributing to team goals and performance.
• *Requirements:**
– Proven ability to work independently and manage time efficiently, with minimal supervision.
– Highly resourceful, utilizing available tools and technologies to find solutions and assist customers effectively.
– Exceptional attention to detail, ensuring accuracy in communication, documentation, and problem-solving.
– Strong negotiation skills with the ability to maintain professionalism and a positive demeanor in challenging situations.
– Excellent verbal and written communication skills, capable of simplifying complex information for varying audiences.
– Basic knowledge of CRM systems and Microsoft Office Suite (Word, Excel, Outlook) is a plus but not required.
– A commitment to ongoing learning and professional growth within a collaborative environment.
• *Benefits:**
– Joining Bonus: A competitive incentive for new hires.
– Travel Opportunities: Engage with team members and attend events or conferences as needed.
– Visa Sponsorship: We support eligible candidates in obtaining the necessary work visa.
• *Working Environment:**
At Bristol-Myers Squibb, we encourage a culture of ongoing learning and development, providing our employees with the tools and resources needed for personal and professional growth. We are committed to creating an inclusive culture that empowers all employees and fosters diverse perspectives.
• *Deadline to Apply:** October 31, 2024
• *Equal Opportunity Statement:**
Bristol-Myers Squibb is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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If you are looking for a rewarding opportunity to make a difference while building a career in customer service, we invite you to apply today!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Customer Service Officer – Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
