Employer Industry: Healthcare Services
Why consider this job opportunity…
– Salary up to $27.60 per hour
– Opportunity for career advancement and growth within the organization
– Supportive and collaborative work environment
– Chance to make a positive impact on patient satisfaction and billing resolution
– Commitment to diversity, equity, and inclusion in the workplace
What to Expect (Job Responsibilities):
– Assist patients in resolving billing issues, handling complaints, and setting up payment plans
– Document customer complaints and interactions in the appropriate systems
– Track trends in customer service encounters and recommend resolutions to the supervisor
– Provide training and support to new Customer Service Representative I colleagues
– Communicate and follow up with stakeholders on customer service activities
What is Required (Qualifications):
– High school diploma or Associate’s degree in Accounting, Business Administration, or related field
– Up to 3 years of experience in revenue cycle functions within a healthcare setting
– Previous service or call center experience with strong customer service skills
– Excellent verbal and written communication skills
– Basic understanding of Microsoft Office applications including Outlook, Word, PowerPoint, and Excel
How to Stand Out (Preferred Qualifications):
– Experience in a complex, multi-site environment
– Completion of regulatory/mandatory certifications and skills validation competencies
– Strong interpersonal skills in interacting with diverse customers
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
