Customer Service Rep – Remote
Apply now Job no: 503342…
Work type: Full Time Regular
Location: Remote
Categories: Customer Service, Claims/Claims Processing
This role involves performing customer service tasks and processing service requests to help retain company business. The focus is on supporting the customer service process for the company’s products, ensuring high-quality and efficient service for both providers and policyholders. The responsibilities include handling routine inquiries and escalating more complex issues when necessary. Training hours for this position will be 8:00AM 4:30PM CST, for 2 weeks. Upon completion of training, you will begin working the assigned shift of 9AM -5:30 PM CST Mon-Thursday and Fridays being 8:30 AM-5PM CST.
WHAT WE CAN OFFER YOU:
• Hourly Wage: $18.72, plus annual bonus opportunity
• Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
• Regular associates receive 3 paid holidays for the rest of 2024.
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 20 hours of personal time in 2024, which is prorated based on an October start date.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
WHAT YOU’LL DO:
• Provides customer service for routine inquiries and assists with complex cases as directed.
• Researches and analyzes incoming inquiries, using relevant systems and reference materials to effectively resolve issues.
• Elevates sensitive customer requests when necessary for appropriate handling.
• Makes outgoing calls to obtain information not readily available and conducts thorough research.
• Stays updated on company, industry, and regulatory changes, using service contacts as opportunities for business conservation and expansion.
WHAT YOU’LL BRING:
• Strong communication, decision-making, analytical, and human relations skills, with the ability to exercise sound and independent judgment.
• Proficient in oral and written communication, demonstrated telephone skills, and a commitment to providing high-quality customer service.
• Consistent attendance adherence to department and company expectations, with the ability to work flexible shifts and overtime.
• Basic understanding of computer systems, proficient keyboarding skills, and quick adaptability to change.
• Detail-oriented individual with good analytical and problem-solving skills, capable of multitasking, including interacting with customers while documenting calls.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and in a listed location.
PREFERRED:
• Planning and organizing skills with the ability to set priorities.
• Basic product knowledge of assigned area.
• Knowledge of medical terminology.
We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at [email protected]. Please allow at least one week from time of applying if you are checking on the status.
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Advertised: Aug 28, 2024 09:00 AM Central Daylight Time
Applications close: Aug 30, 2024 11:55 PM Central Daylight Time
Apply now
