Job Description
Job Description
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We are seeking a FULLY REMOTE Customer Service Representative for our ecommerce client located in Bridgewater, New Jersey. This role offers a short-term contract employment opportunity where the selected candidate will be instrumental in building solid customer relationships and will operate within a dynamic call center environment. The role will involve working directly with customers and addressing their inquiries about our products.
Responsibilities:
• Handle incoming customer inquiries in a timely and efficient manner.
• Build and maintain solid customer relationships to ensure a high level of customer satisfaction.
• Actively use Salesforce.com, MS Word, and MS Excel to manage and process customer data.
• Operate within a fast-paced call center environment, ensuring all customer interactions are logged and handled professionally.
• Apply Spanish language skills where necessary to communicate effectively with a diverse customer base.
• Leverage previous customer service and retail experience to provide high-quality service.
• Take appropriate action on customer accounts based on company guidelines and procedures.
• Resolve customer inquiries professionally and accurately.
• Maintain accurate and up-to-date customer credit records.
• Process customer credit applications with precision and efficiency.
• Minimum of 1 year of experience in a customer service role, preferably in the retail industry
• Proficiency in using Salesforce.com for customer management
• Prior experience in a call center environment is beneficial
• Strong skills in Microsoft Word and Excel
• Ability to communicate effectively in Spanish or French highly desired
• Proven ability to provide excellent customer service
• Familiarity with the retail clothing and accessories industry
• Must possess strong communication and interpersonal skills
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Strong problem-solving skills with a focus on customer satisfaction
• High school diploma or equivalent education level is required
