Position: Customer Service Representative I
Location: Norcross, GA
Reports To: Kaleen Faflik – CS Team Lead…
Job Type: Full-time
Essential/Primary Job Functions
Provide outstanding Customer Service to P1 Finance insureds, agents, brokers, carriers, and in- house team members.
Responsibilities
• Answer incoming calls for the Customer Service Department
• Respond to Customer Service email inquiries
• Process electronic payments
• Update insured’s policy and account information
• Research account activity
• Provide account and policy information to insureds, agents, brokers, and carriers
• Verify acknowledgments of Notice of Financed Premium
• Participate in and contribute to developing and improving customer service functions
• All other compliance-related assignments as may be required by our financial institution to comply with agency, internal and/or regulatory protocols
Other Skills and Abilities To perform the job successfully, an individual should have the following competencies:
• Customer service oriented – provide customers with the highest quality of customer service in a timely, efficient, and professional manner
• Accurate, High-Quality and Quick Response Time – achieve high standard of work processes and outcomes, complete tasks with an eye for details; monitor and check work for precision, clarity, and completeness; produce quality results
• Continuous Learning – responsible for personal development by acquiring and refining technical and professional skills related to position; proactively seek performance feedback and identify approaches to improve performance
• Verbal Communication – express ideas effectively and speak clearly while adjusting style and methods to meet the specific needs of the audience; listen attentively, gather data, and recognize meaning
• Written Communication – write clearly, using proper English/Spanish grammar, punctuation, and spelling; communicate information succinctly, factually and in an organized manner
• Dependability – work full-time, be dependable, punctual, and consistent without frequent unplanned absences; coordinate through team-lead coverage when absent; follow instructions and respond to managements directions
• Prioritization/Time Management – multi-task, prioritize importance of tasks and efficiently and accurately execute on a schedule; use resources effectively; set goals and timetables to achieve maximum productivity; track both completed and incomplete activities
• Teamwork – cooperate with others as part of a formal or informal team to accomplish departmental, divisional, and parent-company goals, respect fellow employees and collaborators; work harmoniously with a team; contribute to and accept consensus.
Requirements
• High School Diploma
• Minimum 2-years customer service experience with an emphasis in premium finance preferred
• General knowledge of Outlook, MS Teams, Word, and Excel
• Demonstrate an aptitude for learning and a clear ability to provide prompt high-level and responsive service
• Displays a positive attitude, good communications skills, strong planning, execution, and work ethic required
Benefits
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• 401(k)
Schedule
• 8-hour shift
• Monday through Friday, 8:30 am – 5:30 pm EST
This Job Is
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
Company’s website
• https://p1finance.com/
Benefit Conditions
• Waiting period may apply
Work Remotely
• Remote, Hybrid or in Office, your choice!
Job Type: Full-time
Benefits:
• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Experience:
• Customer Service: 2 years (Required)
Work Location: Remote
