• Job Overview*
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our customers…
• Responsibilities*
– Interact with customers over the phone and in person to provide and process information in response to inquiries, concerns, and requests about products and services
– Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution
– Keep records of customer interactions, transactions, comments, and complaints
– Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller
– Utilize computer technology to handle high call volumes
– Perform data entry tasks accurately and efficiently
• Qualifications*
– Four year degree preferred
– Proficient in English; multilingual abilities are a plus
– Excellent communication skills, both verbal and written
– Strong problem-solving abilities
– Experience in customer service or related field is preferred
– Knowledge of call center telephony and technology
– Familiarity with office software and computer systems
– Ability to handle cash transactions is desirable
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
Shift:
• 8 hour shift
Experience:
• Customer service: 2 years (Required)
Ability to Commute:
• Girard, KS 66743 (Required)
Ability to Relocate:
• Girard, KS 66743: Relocate before starting work (Required)
Work Location: In person
