Customer Service Representative
Key Responsibilities –
• Facilitate relationships and provide support to the sales team and customers to ensure orders for products are processed with accuracy and efficiency and distributed properly.
• Collect and enter orders for new or additional products.
• Maintain customer accounts and monitor customer interaction with details of inquiries or feedback.
• Collaborate with staff to ensure appropriate actions are taken to resolve customers’ issues or concerns via telephone, email, and fax with responsive, timely, and professional communications.
• Prepare and report results, status of accounts, leads, and new prospects to management.
• Follow company policies and procedures such as sales reporting, system entry, and credit.
• Provide ideas, innovation, and suggestions for continuous improvement and maximizing sales opportunities.
Qualifications –
• Strong communication skills (verbal, written, and interpersonal) for working effectively with others.
• Computer proficiency with Microsoft Office and ability to navigate and acquire skills to use internal systems.
• Solid analytical and problem-solving abilities.
• High accuracy level.
• Bachelor’s degree, concentration in Business, or four (4) years equivalent work experience.
Shift: M-F; 7am-3:30pm
Pay: $20-24/hour DOE
