Position Overview: We are looking for compassionate and detail-oriented Customer Service Agents to assist customers in navigating the impact of a recent breach. Your role will be vital in providing clear information and support to those affected.
Key Responsibilities…
• Engage with customers to understand their concerns and provide solutions.
• Clearly explain the breach details and the services offered to them.
• Maintain a high level of empathy and professionalism in all communications.
• Accurately submit CRM tickets to ensure effective issue resolution.
Qualifications:
• MUST have at least 1 year of remote customer service experience.
• Excellent communication skills with a strong focus on customer service.
• Proven ability to demonstrate empathy and professionalism in customer interactions.
• Experience with CRM systems is a plus.
• Immediate availability with the ability to complete certification within 24 hours.
Job Type: Contract
Pay: $14.50 – $15.00 per hour
Benefits:
• Flexible schedule
• Work from home
Shift:
• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• No nights
• Rotating shift
• Split shift
Work Location: Remote
