• *Job Summary:** We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional service to our customers through phone, email, and in-person interactions. The role requires strong communication skills, a friendly demeanor, and the ability to work in a fast-paced call center environment. **Duties:** – Respond to customer inquiries and resolve issues in a timely and professional manner – Utilize excellent phone etiquette to handle incoming and outgoing calls with a high level of customer satisfaction – Maintain accurate records of customer interactions and transactions – Work effectively in a call center environment and meet productivity and quality standards – Meet or exceed sales targets and contribute to the growth of our business – Handle cash transactions accurately and maintain a high level of cash handling security – Use computerized systems to process orders, update… customer records, and perform other administrative tasks – Communicate effectively with colleagues and management to ensure seamless delivery of customer service – Stay up-to-date with product knowledge and company policies to provide informed and accurate support to customers – Demonstrate a commitment to customer satisfaction and continuously seek ways to improve the customer experience **Requirements:** – Proficiency in English, with the ability to speak fluently – Strong communication and interpersonal skills – Ability to work in a dynamic call center environment and adapt to changing priorities – Experience with customer service and sales – Basic computer skills and the ability to type accurately – Ability to handle cash transactions accurately – Experience working with computerized systems and software – Bilingual in Spanish or other languages is an asset – A high school diploma or equivalent is required – Ability to work a flexible schedule, including evenings and weekends We offer a competitive salary, opportunities for career growth, and a supportive work environment. If you are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
Job Types: Part-time, Seasonal
Expected hours: 30 per week
Benefits:
• Flexible schedule
• On-the-job training
• Work from home
Shift:
• Day shift
People with a criminal record are encouraged to apply
Location:
• Chicago, IL (Required)
Ability to Commute:
• Chicago, IL (Preferred)
Work Location: Remote
