iremote.grstudy1 Customer Service Representative – Call Center (Remote)

Customer Service Representative – Call Center (Remote)

  • Anywhere

Job Title: Customer Service Representative

BONUS Opportunity after training completed and milestones – Contract to Hire…

Position Location: 100% REMOTE but must be local to Pittsburgh or Camp Hill, PA
• Will work remote but may be required to work on site in either the Pittsburgh or Camp Hill location. Will be required to be onsite 1-2 times per quarter (subject to change per business needs).
• You will be required to go onsite if facing system or equipment issues
• Candidates MUST be open to work any shift between the hours of 8:00AM – 8:00PM
• Bilingual Spanish speaking candidates are welcome and encouraged to apply
• Must be open to working the 11:30AM – 8:00PM shift

Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls.

Will be trained on the Avaya system.

Qualifications:
• Years of industry experience: 1-3 years’ experience in customer service or call center environment
• Educational requirements: High School Diploma/GED
• This is high energy role and requires individuals who can adapt to changes quickly
• Will work in a fast paced environment
• Must have empathy and the ability to control conversation/call)
• Preferred – Health Insurance Call Center Experience
• Soft skills are very important to this role and require a level of professionalism and caring.
• Bilingual Spanish speaking candidates are welcome and encouraged to apply

Job Types: Full-time, Contract

Pay: $15.88 – $16.11 per hour

Expected hours: 40 per week

Benefits:
• Health insurance
• Work from home

Location:
• Pittsburgh, PA (Required)

Work Location: Remote