Stagway Global is looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
• Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues
• Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs
• Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
• Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development
Requirements:
• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system
About Stagway Global:
Welcome to Stagway Global, where we redefine the urban automotive experience with finesse and flair. Nestled in the pulsing heart of New York City, we bring a dynamic approach to the retail automotive industry, offering our clients not just vehicles but a harmonious blend of performance and style. At Stagway Global, innovation drives us as much as the stunning machines we curate.
Our employees enjoy thrive in a work environment that upholds and prioritizes company values.
We offer a comprehensive benefits package that includes; Health, Dental and Vision Plans, Short and Long-Term Disability, Critical Illness and Accident Policies, 401(k) Retirement Plan, Health Club Membership, Tuition Assistance, Paid time off and Holiday pays.
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