Job Summary
Job Type: Full-time…
Salary: Competitive Hourly Rate
Company: American Express
Working Hours: 40 hours per week
Location: Remote
Schedule: Flexible
Benefits: Health Insurance, Dental Insurance, Paid Training, Paid Vacations, 401(k) Plan, Work-from-home Stipend
Job Description
American Express is seeking a dedicated and enthusiastic Customer Service Representative to join our team remotely. As an entry-level representative, you will be the first point of contact for our customers, providing exceptional service and support. This role offers the flexibility of working remotely, allowing you to achieve a work-life balance while contributing to a globally recognized company. Our comprehensive benefits package includes health and dental insurance, paid training, paid vacations, and more.
Requirements
• High school diploma or equivalent
• Excellent communication skills, both written and verbal
• Proficient in basic computer applications and software
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail
• Reliable internet connection and a quiet workspace
• Previous customer service experience is a plus, but not required
Responsibilities
• Respond to customer inquiries via phone, email, and chat in a timely manner
• Provide accurate information about our products and services
• Resolve customer issues and complaints with empathy and efficiency
• Process orders, returns, and exchanges as needed
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction
• Participate in ongoing training and development opportunities
Benefits
• Health Insurance
• Dental Insurance
• Paid Training
• Paid Vacations
• 401(k) Plan
• Work-from-home Stipend
• Flexible Schedule
Educational Qualifications
• High school diploma or equivalent required
Experience
• Previous customer service experience is a plus, but not required
Company Overview
American Express is a globally recognized financial services company that provides innovative payment solutions and services to millions of customers worldwide. We pride ourselves on delivering exceptional customer experiences and fostering a supportive and inclusive work environment. Our commitment to employee development and well-being ensures that our team members have the resources and opportunities they need to succeed. Join us and be part of a company that values your contributions and supports your growth.
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