Job Title: Customer Service Representative (Remote)
Location: 100% Remote…
Compensation: ~$50,000.00-$55,000.00/Per Year
Type: Full-Time 9:30 AM-6 PM EST
About Us:
CCE DBA Unishippers is a fast-growing franchise looking to grow our customer service team. We are searching for a friendly, warm, and reliable candidate who can handle high-volume activity, has a team-first mentality, and is self-sufficient. If you thrive in a fast-paced setting, love working with people, and enjoy being part of a supportive and energetic team, this is the perfect role for you.
Key Responsibilities:
• Serve as the primary point of contact for customer inquiries via phone, email, and chat for all UPS-related issues (tracking packages, resolving issues, etc.)
• Provide exceptional customer support by resolving product or service issues promptly
• Work closely with other departments to provide seamless service and feedback
• Manage and prioritize multiple tasks in a fast-paced environment while maintaining attention to detail
• Document and update customer interactions and account information accurately
What We Offer:
• 100% remote position, tech provided
• Enjoy a competitive base salary that rewards your experience and skills
• Full benefits, including medical, dental, vision, flexible PTO, and 401K match
• A collaborative and supportive work culture that values your personal and professional growth
Qualifications:
• Proven experience in customer service, account management, or a similar role
• Strong communication skills, both written and verbal
• Ability to thrive in a fast-paced environment while maintaining a positive and solution-oriented attitude
• Excellent organizational and multitasking abilities
• Empathy and a passion for helping customers
• Tech-savvy with proficiency in Salesforce CRM systems
• Helpscout and Google Office suites are a plus
Why Unishippers?
• No.1 largest privately held LTL broker in the country!
• The largest non-retail authorized UPS® partner
• More than 90,000 customers nationwide
• Ranked a Top 10 Freight Brokerage Firm by Transport Topics for the past 5 years
• Ranked a Top 50 Logistics firm globally by Transport Topics for the past 5 years
• Nationally ranked/known for culture, training, and career growth
