We are seeking an enthusiastic Customer Service Representative to join our dynamic team. This is a fully remote opportunity with the potential to convert from contract to hire. If you have exceptional customer service skills and a passion for problem-solving, we encourage you to apply.
Responsibilities…
• Provide prompt, friendly, and professional service to customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communication.
• Offer consultative customer service by understanding customer goals, compliance challenges, and business needs, utilizing product and industry knowledge to provide tailored solutions and initiate orders crucial to lien management compliance.
• Proactively manage the full life cycle of the order process and identify cross-selling opportunities to promote additional offerings that meet customer needs.
• Project manage, organize, and prioritize high volumes of requests utilizing Salesforce and other internal systems to ensure timely and accurate responses to customers.
• Manage your own customers and customer escalations, collaborating across Customer Service functions to complete or resolve customer requests efficiently.
Qualifications
• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.
• Proficiency in Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook.
• Proficiency with Adobe software.
• Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience, ideally in a consultative role within the banking, insurance, hospitality, retail, or legal industry.
This is a fully remote position, and we are an equal opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protected veteran status.
Pacifica is an Equal Employment Opportunity Employer committed to hiring a
diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act(ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer
