Job Description
Job Description…
We are seeking a Customer Service Representative to join our team!
• Florida Residency Required***
Contractor Connect calls consumers at their request and filters out smaller jobs to prevent contractors from pursuing unprofitable jobs.
You will be responsible for helping customers by verifying their information and filtering out small home improvement jobs to ensure our partners are investing their time in the proper channels.
Responsibilities
• Ability to make continuous outbound calls
• Able to use an on-screen script and flowchart efficiently
• Document and update customer records based on interactions
• Warm handoff consumers to our partners
Qualifications
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to work with little supervision
Equipment & Tech Specs
• Headset with mic built-in
• External mouse, no track-pads
• CPU Minimum: i5+
• RAM Minimum: 8 GB+
• Storage Minimum: HDD (128GB) | Recommended: SSD (128GB)
• Screen Resolution: 1366 x 768 (HD) Or Better
• Number of USB Ports Minimum: 2 | Recommended: 3+
• Operating System: Windows 10+ | No Chromebooks | No Macs
• Ethernet Port (hardwired internet)
• Internet Specs: 50mbps down / 5mbps up
Shifts Available
Part Time
28 hours
Mon, Tue, Wed, Fri: 4pm – 9pm
Sat: 9am – 5pm
Full Time
40 hours
Mon, Tue, Wed, Fri: 12pm – 8pm
Sat: 9am – 5pm
