We?re a fast-growing residential cleaning business generating over $1M/year, and we?re looking for a proactive, friendly, and highly organized Customer Service & Sales VA to join our remote team.
This role is ideal for someone who has excellent phone communication skills, can handle follow-ups and sales conversations, and genuinely enjoys helping people feel cared for. You?ll be reaching out to warm leads, assisting with scheduling, and making sure our clients have a top-tier experience.
This is a remote, long-term opportunity starting at 20?40 hours per week. We?re open to part-time or full-time depending on fit, and contract-to-hire is available for someone who wants to grow with the company.
Responsibilities:
– Call leads who have requested quotes and follow up on unbooked jobs
– Respond to client questions via phone, text, and email
– Handle inbound calls and help schedule/reschedule appointments
– Provide friendly, clear info about services and pricing
– Keep client records and follow-ups organized
– Assist with client feedback collection and review requests
– some scheduling skills needed, but this responsibility is mostly covered by our field manager
Requirements:
– Excellent spoken English ? professional, clear, and friendly tone
– Comfortable making outbound follow-up calls (not cold calling)
– Reliable phone/internet setup and quiet workspace
– Strong organizational skills and attention to detail
– Tech-savvy and comfortable learning new software
Tools We Use (We?ll Train You):
– OpenPhone (VOIP for calls/texts)
– MaidCentral (CRM and scheduling software)
– ClickUp, Slack, Google Workspace
– Typeform / Google Forms
Job Details:
– Hours: 20?40 hours/week (you must be available during US Eastern Time)
– Pay: $10?$20/hour USD, based on experience (bonus structures will also be evaluated after training period)
Current lead count:
– 80-130 inbound leads monthly (call focus will be on recurring requests, which are currently 30-40 leads per month)
Type: Contract-to-hire (potential for full-time long-term role)
To apply, please include:
– A voice recording introducing yourself (1?2 minutes via Loom, Vocaroo, etc.)
– A written response to this sample message:
?Hi, I got a quote from you last week but I?m still deciding. Why should I choose your company??
– A brief summary of your relevant phone-based customer service or sales experience
– Your typical weekly availability in US Eastern Time
We?re ready to move quickly for the right person. If you’re someone who takes pride in helping people and loves delivering a great customer experience, we?d love to hear from you!