Customer Service Specialist 1
Resolve customer complaints through effective communication and service coordination.
Location: California, United StatesOregon, United StatesWashington, United StatesJob Tags: Sales
About The Role
– The Customer Service Specialist 1 will provide efficient and courteous customer service primarily through telephone and personal contact.
– Responsibilities include answering customer inquiries regarding collections, rates, billing, and account status.
– The role involves addressing customer questions and resolving complaints through various methods, including data entry and payment reconciliation.
– The specialist will maintain records, prepare reports, and perform clerical duties as needed.
– Participation in training related to customer service processes and safety is required to ensure optimal service delivery.
– The ideal candidate will have at least six months of related experience or training in customer service.
– A high school diploma or GED is required, with a bachelor’s degree preferred.
– Proficiency in computer programs, particularly the Microsoft Office suite, is essential for this role.
– Strong communication skills, both verbal and written, are necessary to effectively engage with customers and resolve their inquiries.
– The candidate should demonstrate a commitment to promoting environmental sustainability and the WASTE ZERO philosophy.