About the position
The Customer Service Supervisor at Whole Foods Market is responsible for leading the Customer Service and E-Commerce programs, ensuring an outstanding checkout experience and efficient grocery delivery and pickup services. This role focuses on driving safety, quality, team productivity, and program execution while supporting the Team Leader in developing Team Members and adhering to company values and health regulations.
Responsibilities
? Delivers outstanding customer experience and holds all Team Members accountable for delivering outstanding customer service.
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? Establishes clear expectations for balancing in-store customer service and completing online orders.
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? Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
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? Ensures an effective and efficient response to customer questions, requests, and/or concerns.
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? Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
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? Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
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? Maintains Team Member safety and security standards.
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? Ensures compliance with relevant regulatory rules and standards.
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? Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
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? Maintains cleanliness of workspaces including staging area and coolers.
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? Proactively identifies process improvement opportunities.
Requirements
? 12+ months retail experience
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? Ability to perform task management, balancing dynamic customer flows.
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? Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
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? Excellent interpersonal, motivational, team building and customer relationship skills.
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? Capable of teaching others in a positive and constructive manner.
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? Proficient with email, Microsoft Office, and operations-related applications.
Nice-to-haves
Benefits
? Paid time off
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? Retirement plan
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? Store discount
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? Health insurance
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? Access to other benefit programs